October 2025

23 October 2025

Fixed bug creating duplicate subscribers through the REST API

Bugfix Changelog

A customer reported that they were seeing duplicate subscriber records being created through the REST API. After some debugging, we found that posting the sa...

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1 Days without a notice

21 October 2025

Firewall improvements

Security Changelog

Yesterday, we had a short outage on the application (https://status.sorryapp.com/notices/vkoo70ulnxpbo8s5-management-ui-performance-degradation) due to an un...

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20 October 2025

Resolved Ended:

Support replies may be delayed (Help Scout issue)

We’re experiencing issues with our support platform provider, Help Scout, which may cause delays in our response times. They are currently investigating and...

Help Centre
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Resolved Ended:

SMS delivery issues via Twilio

We’re aware of an ongoing issue impacting SMS delivery for customers using our Twilio integration. Twilio has confirmed they are experiencing outages across ...

Message Distribution
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Resolved Ended:

Management UI performance degradation

Uptime Impact: 43 minutes

We’re investigating an issue affecting the management UI, where some customers may experience slow loading or timeouts. We are actively investigating and we’...

Management UI
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Resolved Ended:

Notification delivery delays

We’re currently investigating an issue affecting all Message Distributions, including Email, Twitter/X, Microsoft Teams, Slack, and Google Chat. Our monitori...

Message Distribution
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Resolved Ended:

Support replies may be delayed (Help Scout issue)

We’re currently unable to access our support platform, Help Scout, which may cause delays in our response times. We’ve raised this with Help Scout as a prior...

Help Centre
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2 Days without a notice

17 October 2025

Fix for potential delays in scheduled maintenance going underway

Bugfix Changelog

During particularly busy times, there may have been a delay in scheduled maintenance notices automatically moving from scheduled to underway. We have made so...

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2 Days without a notice

14 October 2025

New feature to enforce single-sign-on

Feature Changelog

Customers who have Single-Sign-On enabled on their account now have the option to choose whether team members can continue to sign in with Email and Password...

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4 Days without a notice

09 October 2025

Complete Ended:

Routine Cache Maintenance

Our platform provider will perform routine maintenance to our cache cluster on Thursday October 9th during our agreed maintenance window of 09:00 - 13:00 UTC...

Status Pages Management UI REST API Monitoring Automation Message Distribution
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