Status Pages, Management UI & Rest API Intermittently Unavailable

Resolved
Resolved
After 1 hour and 7 minutes

We have now monitored the service for stability and will close this incident. We will continue, with priority, to mitigate these incidents from happening again.

Once again, we're sorry for the service interruption and appreciate your patience.

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Nic Coates
Recovering
After 18 minutes

We are now seeing the service improving and status pages, management UI and the rest API are now available. Thanks for your patience whilst we continue to work on restoring service.

We understand the frustration that these incidents cause and it is our priority to ensure our platform becomes more stable. We will be continuing to prioritise reliability on the short-term roadmap.

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Nic Coates
Identified

We are currently investigating customers who cannot access status pages, management UI and REST API.

We have identified that there is a large influx of traffic and have added more resources to attempt to restore service. We will provide an update as soon as we know more and apologise for the inconvenience this is causing.

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Nic Coates
Began at:

Affected components
  • Status Pages
  • Management UI
  • REST API