Users unable to subscribe via Slack

Uptime Impact: 10 minutes and 41 seconds
Resolved
Resolved

We have monitored the service and can confirm this has now been resolved.

The root cause of this was due to a sub-domain being missed from an improved safe list as part of our security and performance improvements. We are reviewing how sub-domains are configured for the application and adding extra QA tests in place.

Once again thank you for your patience and apologies for the disruption.

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Nic Coates
Recovering

We have now identified the root cause of the issue and deployed a fix. Users will now be able to subscribe via Slack successfully.

Once again, apologies for the inconvenience this has caused.

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Nic Coates
Investigating

We are investigating issues with users trying to create a new subscription via Slack. Users are getting a Page that cannot be found. We urgently investigate and will provide updates as soon as we have identified the cause.

Apologies for the inconvenience this has caused.

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Nic Coates
Began at:

Affected components
  • Message Distribution
    • Slack