SMS delivery issues via Twilio

We’re no longer seeing any issues with SMS notifications via Twilio. Twilio has confirmed that Programmable Messaging has fully recovered.

Thank you for your patience while this incident was resolved.

We’re seeing continued improvements with SMS delivery through Twilio, and messages are now being delivered successfully.

We’ll remain in a monitoring state while Twilio completes their recovery efforts and will post a final update once we’re confident service has fully stabilised.

We’re aware of an ongoing issue impacting SMS delivery for customers using our Twilio integration.

Twilio has confirmed they are experiencing outages across multiple products due to an ongoing incident with AWS in the US1 region. Their engineering teams are actively working with AWS to restore service.

We’ll continue to monitor the situation and share updates here as more information becomes available.