Email by Sorry delivery delays

Between 21:50 and 23:35 UTC, lasting approximately 1 hour and 45 minutes, some emails sent through Email by Sorry were delayed.

During this short window, some Sorry customers may have seen delays in emails being received by their subscribers. This included:

• subscription confirmation emails
• subscription magic links
• incident notice notifications

Customers using other email providers connected to Sorry, were not affected.

The delays were caused by an issue with Postmark, the email delivery provider used by Email by Sorry. While the issue was outside of Sorry’s infrastructure, the impact was that some emails sent via Email by Sorry were delivered later than expected.

Once Postmark resolved the issue, delayed messages were delivered and email delivery returned to normal. No customer action is required.

We’re sorry that these emails arrived late. We know that delayed confirmation emails, magic links, and incident notifications are frustrating for both you and your subscribers, especially when people are expecting them to arrive right away.

Further details are available on Postmark's status page.